Quick answers to common questions. Can’t find what you need? Visit the Help Centre or contact us.
Buying products
What kind of products does QUBIVO sell?
Downloadable digital products: templates, spreadsheets, planners, presentations, design assets, AI resources, learning materials and source code. Nothing is shipped physically.
Do I need an account to buy?
An account lets you access your downloads at any time from My Account. If checkout offers to create an account, we recommend doing so with an email address you check regularly.
How do I know a product will work for me?
Read the product page carefully, especially What’s included and Compatibility & requirements. If you are unsure, ask us before you buy.
Are prices shown in Indian Rupees?
Yes. Prices are shown in Indian Rupees (₹). Any applicable taxes are shown at checkout before you pay.
Orders and payments
Which payment methods can I use?
The payment methods available to you are shown at checkout. We do not store your card number, CVV, UPI PIN or banking password.
My payment failed but money was deducted.
Banks and payment providers usually reverse failed transactions automatically. If the amount has not been returned within a few working days, contact us with your order number and payment reference. See our Refund Policy.
Can I get an invoice?
Order details are available in My Account → Orders. If you need a tax invoice with specific business details, contact us with your order number.
Downloads
Where do I find my files?
Sign in and go to My Account → Downloads. See How Digital Downloads Work.
Is there a download limit?
Some products have a download limit or expiry. If so, it is shown next to the file in My Account → Downloads.
Will I get updates?
When a product is updated, its version number changes. Where the product’s terms include updates, the newest files are available in your account.
Licences
Can I use products for my business?
Products with a Standard or Developer licence can be used for business work. Products with a Personal licence cannot. Every product page states its licence. Read more on Licence Information.
Can I resell or share the files?
No. Unless a product’s licence explicitly says otherwise, you may not resell, share, give away or upload the files, whether edited or not.
Do I need a licence for each team member?
Yes. Licences are for one user. Each person who uses the product needs their own licence.
Refunds
Can I get a refund on a digital product?
Yes, in the situations described in our Refund Policy — for example duplicate payments, defective files that we cannot fix, downloads we cannot deliver, or products that are materially different from their description.
How do I request a refund?
Use the contact form, choose Refund request, and include your order number and the reason. We will review it and reply by email.
Account and privacy
How do I change my email or password?
Sign in and open My Account → Account details.
How do I delete my account or get a copy of my data?
Send a Privacy / personal data request through the contact form. See our Privacy Policy for details.